Here at âmes, we invest our time in creating a delightful shopping experience for you to continue to love and enjoy our products and services.

How to Refund Your Purchase?
To start a refund, you can contact us at support@amesetsens.com or via WhatsApp at +6285805144567 with the following information:

Your Name:

Order Confirmation Number:

Desired Refund Item(s):

Defect Description:

Platform:

Kindly wrap your purchased âmes item(s) in the original shipping packaging, or with any other brown paper bag you wish to wrap it with as long as the item(s) are in the condition you received.

Please note that refund products will need to be sent to our address which will be given following your refund request.

If your refund is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item, except if it is a defect from our side or if you received the wrong item. Shipping costs are non-refundable.

Items sent back to us without first requesting a refund will not be accepted.

You can always contact us for any refund question at support@amesetsens.com.

Received Wrong Item(s) or Damages
Please inspect your order upon reception and contact us immediately, if you receive the wrong item(s) (the name/type of the product), so that we can evaluate the issue and make it right. The damage of the item(s) that occurs during delivery is not our responsibility.

Non-Refundable Item(s)
Certain types of item(s) cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept refunds for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item(s).

Unfortunately, we cannot accept refunds on sale item(s) or gift cards.